Our Access Team is located in the Quokka pavilion. From here, you can access a range of services which are detailed below.

The Access Team operates during the following hours:

• Thursday March 28th - Monday 1st April: 9am - 7pm

For after-hours access, please call the ECC. This number will be posted on the door of the Access area in the Quokka Pavilion.

Each of our camping zones is supported by accessible toilets.

If you require access to power for medical reasons, please complete our Accessibility Form. You may also use this form to request a location close to amenities, provided you have selected General Camping at the time of purchasing your Season + Camping Ticket.

If you require access to the accessible shower facilities and/or overnight wheelchair charging facilities, please note this on the Accessibility Form.

If you’d like to camp in our Access Campground, please select the ‘Camping with a Friend’ option when you purchase your tickets.

We apologise that we may not be able to accommodate large groups of friends or extended family in the Access Camping area, and will only be able to admit the patron with the accessibility requirements, their immediate family and one registered carer (if applicable) in this zone.

There are accessible toilets throughout the Festival Entertainment Zone, as well as each of the camping zones. Accessible toilets can be found in the following locations:

• Koszciusko building

• Fitzroy Pavilion

• Link Building (between the Coorong and Budawang)

• Coorong Pavilion

• Budawang Pavilion

• Snowy River Session Room

Patrons with an Australian Disability Parking Permit have access to free parking at the Well Station Road car park and the Flemington Road car park. A government-issued parking permit must be displayed for the entire duration that you are parked.

If you would like to be dropped off at the Entertainment Zone gate, please enter via the slip road off Flemington Road at Gate 2.

There is only one area supported by a wheelchair-accessible shower facility available to our Festival campers. If you require access to this shower, please complete our Accessibility Form, so that we can ensure that you are allocated a site nearby.

While no animals are permitted on the Festival site (including campgrounds), we welcome:

• Guide dogs

• Hearing dogs

• Registered assistance animals

All assistance animals must be registered with the National Folk Festival prior to arriving at the Festival site. Please fill in our Assistance Animal Form to register your animal. Proof of Assistance Animal Training or Public Access Test Pass must be supplied as part of this form. Information about acceptable forms of proof can be found in the form.

There will be a clearly marked area within the Festival Entertainment Zone. This area will be noted in the program and on the Festival map.

The National Folk Festival is a Registered Business Affiliate of the Companion Card Program.

We are pleased to be able to issue Companion Card holders with a ticket for their attendant carer at no charge. We accept Companion Cards issued in any Australian State or Territory.

Companion Card holders are required to purchase their tickets online or at the Festival Box Office.

On arrival at the festival Companion Card holders can redeem their companion ticket(s). Please attend the Box Office to do so. You will be required to present your Companion Card when you redeem your ticket.

On presentation of a companion card at the box office a day pass wristband will be issued to the companion. We are reviewing our season ticket process, but a ticket will be honored for companions without question.

To find out more about the Companion Card program, please visit the Department of Social Services Website.

To ensure that we are well-prepared with adequate charging and viewing spaces, we request that all patrons with accessibility requirements complete our Accessibility Form.

While we encourage you to arrive at the Festival with fully charged batteries, we have a charging station in the Entertainment Zone to allow for battery charging of wheelchairs and communication devices.

Much of our Festival site has standard roads and cement kerbs. We have made every effort to ensure that there are ample access ramps throughout our Entertainment Zone.

For campers using wheelchairs or scooters, please complete our Accessibility Form to ensure that you have access to overnight charging facilities, and accessible toilets and showers.

The Festival is engaging a hearing loop for multiple stages and an Auslan interpreter for major concerts, presentation and some special spoken word performances.

We also endeavour to ensure that our program and mobile phone app are as relevantly informative as possible.

The Festival offers a limited number of wheelchairs for four-hour loan periods. If you would like to use this service, please chat to our Access Team at the Quokka Pavilion.

We take inclusivity seriously, and are making every effort to do what we can to ensure that everyone feels welcome and supported at the National Folk Festival.

We are working on a site with challenges and limitations, and appreciate your understanding if we aren’t able to deliver everything you would like from us, however we also welcome your feedback to help us improve. If you have general feedback, please email us at info@folkfestival.org.au, or ring us on (02) 6262 4792.