First Aid

For all major medical emergencies call 000. First Aid services are available near the Flemington Road Ticket Office, in Central Park. All security staff are able to render basic first aid assistance and are available 24 hours.

Assistance

1. For non-urgent issues, the Festival Office is located in the Convention Centre and operates between the following hours:

   Thursday 28th March - 31st March Sunday April: 8am - 10pm

   Monday 1st April: 8am - 8pm

   For urgent issues, a 24-hour Emergency Control Centre (ECC) operates on site. They assist with emergencies, medical or otherwise, and can coordinate with Security for issues such as offensive behaviour, underage drinking, theft, vandalism, excessive noise in the campgrounds, safety concerns, and unauthorised entry to site.

Lost Children

Please report all lost children to the Festival Office, Festival Security or Emergency Control Centre. All children at the Festival have a parent or guardian phone number logged against their wristband.

Conditions of Entry

Footwear must be worn at all times whilst in the Festival Entertainment Zone. No animals are permitted on the Festival site, with the exception of registered Assistance Animals. All Assistance Animals must be registered with the Festival prior to arrival. For more information on Assistance Animals at the Festival, please visit our Accessibility page.

Offensive behaviour, theft and vandalism will result in removal from the Festival site. In this situation, no refund will be given, per the Festival’s Refund Policy. The Festival is a licensed venue. BYO alcohol is not permitted. Police will be notified of all instances of underage drinking or secondary supply of alcohol. Offenders will have their wristband removed and be escorted off the Festival site.

There is strictly no glass within the Festival Entertainment Zone. No wristband, no entry. Festival wristbands must be worn at all times on the Festival site. Discretionary bag checks may be conducted. All patrons are responsible for their own wristbands/tickets. Lost, damaged or misplaced wristbands will not be reissued. All vehicles on the Festival site must display a valid vehicle pass.

Licensed Bars

1. Festival Bars are conducted according to ACT licensing regulations. It is an offence to sell or supply liquor to any person who is intoxicated or under 18 years of age. Underage drinking and secondary supply of alcohol to minors will not be tolerated and offenders will be referred to the police. There is no BYO alcohol permitted in the Festival Entertainment Zone. No glass bottles, including water bottles are permitted in the Festival Entertainment Zone. All glass will be confiscated by Security personnel. No alcohol is permitted to leave the Festival Entertainment Zone.

Smoking

The Festival Entertainment Zone is smoke-free, including e-cigarettes and vapes. Smokers are asked to smoke or vape within one of our unlicensed, designated outdoor smoking areas.

Bag Checks and Prohibited Items

All patrons carrying bags of A4 size or larger will be required to present their bags for inspection when entering the Festival Entertainment Zone.

Prohibited items include:

• Glass (Including food containers and bottles)

• Knives and weapons

• Alcohol and illicit substances

• Fire-twirling equipment, sparklers and flares

These items are prohibited for the safety of all staff, volunteers and attendees.

How will I get my wristband?

Once you have purchased your ticket, you will receive a confirmation email with a QR code. At the entrance of the festival, we will scan your QR code before issuing you with a wristband. The wristbands grant you entry and exit from the festival and must be worn at all times while on site.

Name changes/transfers

Each ticket/wristband is assigned to a specific person. If you’d like to change the name on the ticket/wristband, please email us at info@folkfestival.org.au or ring us on 02 6262 4792. Please note that this number is monitored between 10am-4pm Monday-Friday.

Names can be changed/transferred only once per ticket up to three weeks out from the Festival start date.

Where is the National Folk Festival held?

The 2024 National Folk Festival is returning to EPIC (Exhibition Park in Canberra). 10 Flemington Rd. Mitchell ACT 2602

Ticket Office Locations

1. Flemington Road Ticket Office, Gate 2 - Open to members of the public arriving by bus, tram or being dropped off in private vehicles or taxis. Disability and VIP Parking only at this Gate.

2. Old Well Station Road Ticket Office, Gate 7 - At the northern end of EPIC, Gate 7. Most Season and Day Ticket holders will use this Gate. Season + Camping ticket holders must use this entrance for initial entry.

Campsite Car Parking

Season Camping tickets include one Camping Area Car Pass, however each Campsite only accommodates one vehicle regardless of the number of campers in the campsite. Each campsite allows for one tent/caravan and one vehicle, OR one motorhome/campervan.

An additional Camping Car Pass is required to be purchased if a second vehicle is being brought into the Camping Zones. These can be pre-purchased or are available at the ticket office. All cars in the Camping Zone require a car pass to be displayed at all times.

Cars parked in Camping areas are not to be moved during the Festival. There is a Campers car park inside the gates and some spots along the edges of Camping areas that allow for vehicle movement during the Festival. These spots are limited and are not able to be reserved.

On Foot

Depending on where you’re located, you may like to walk to the Festival. The Flemington Road Entry is the easiest to access on foot.

You can use the journey planner at https://www.transport.act.gov.au/getting-around/journey-planner to plan your route. Make sure you select ‘Walking’ under the ‘Options’ tab.