Thank you for your interest in the National Folk Festival. Please take the following terms and conditions into consideration when purchasing tickets
Conditions of ticket purchase
1. 1. Refund Policy
All tickets purchased to the National Folk Festival are purchased under the Festival’s Refund Policy. This Policy states that Tickets are Non-Refundable except in extreme circumstances and by approval of the Festivals Board of Directors. It is recommended that if you are unable to attend the Festival after purchasing tickets that you either give or on-sell your tickets to another person.
1.2. Lost or Stolen Wristbands
Should your wristbands become lost or stolen up to two weeks prior to the festival please contact 1300 235 849 to cancel the original wristband and arrange a replacement. Should your wristbands be lost or stolen within two weeks or at the festival please see the ticket office on site. For your wristband to be replaced you will need to be able to provide proof of purchase as well as your identity.
Please note that if your wristband is removed due to eviction from the site (see Sections 5 & 6) your wristband will not be replaced and a refund will not be provided.
The National Folk Festival is unable to replace tickets that where not purchased through the Festival’s Ordering system.
1.3. Volunteer Refunds
The National Folk Festival will refund the purchase price, less postage fee, of the volunteers ticket with the following conditions:
* The Volunteer must have completed the required number of hours for their position.
* The Volunteer returns their refund request, all required documentation & their purchased wristband to the NFF no later than 28 days after the Festival.
* The original ticket must have been purchased prior to being accepted to volunteer
Unfortunately the National Folk Festival is unable to process any Volunteer refund request received after 28 Days of the Festival.
2. You are responsible for your Wristband/Ticket.
If you arrive without your pre-issued Ticket or Wristband, you will be charged for a new ticket at gate price or refused entry.
If you have pre-purchased Tickets to the Festival you will be sent a bar-coded wristband in the mail. The wristband is your access the Festival and each one is linked to each ticket buyer. If you are not wearing a wristband you will be refused entry to the site and be asked to leave. Proof of age may be required on entry.
Concession Tickets are only available to holders of an Australian Pension Card, Health Care Card, Full Time Student Card or DVA Gold Card. When purchasing a concession ticket you will be asked to provide your concession card type and the card Number. When you are entering the National Folk Festival site you will be required to present your concession card to the Gate staff.
5. Offensive Behavior
The Festival has the right to refuse entry or evict patrons who behave in a manner that is inappropriate, offensive to others, or illegal.
The Festival is a licensed event. BYO alcohol will not be permitted within the Festival site and consumption of alcohol is limited to the Entertainment Zone.
Any person found involved in underage drinking or supplying alcohol to minors will have their wristband removed, issued a citation and fine by the Police, and escorted from the festival site.
7. Minors (Under 16 Years of age)
A responsible adult must accompany minors attending the National Folk Festival at all times including in the camping zones.
8. No Animals
No animals, pets, or companion animals are allowed on the Festival site except for:
* Guide dogs
* Hearing dogs
* Assistance animals: that is, an animal that has been trained to assist a person to alleviate the effect of a disability
All assistance animals should be registered with the National Folk Festival prior to arriving at the event. This will allow us to easily identify your animal. Please see the Disability services page for the application form.
All guide dogs, hearing dogs and assistance animals must be on a lead at all times while on the Festival site.
Note that persons with guide dogs, hearing dogs or assistance animals may be liable for any injury, loss, or damage caused by their assistance animal while it is on the Festival site.
For your safety Footwear must be worn at all times while within the Festival Site.
10. Sound and Video Recording
Sound and Video recording are not permitted without prior written consent of the Festival Managing Director.
11. Entry to the Festival is at your own risk.
The National Folk Festival will not be liable for any injury, illness, damage or loss that occurs during the Festival.
Please ensure that valuables are not left in cars or tents. The Festival will not take responsibility for personal belongings lost, damaged or stolen within the Festival site or car parks.
12. The Program
The Festival reserves the right to vary the advertised artists and/or program.
The Festival will take place regardless of the weather. In the case of rain ample indoor venues are available, but it is advisable to bring warm and waterproof clothing.
Campers are required to abide by the terms and conditions outlined in the Information to Campers Brochure which can be downloaded from the camping page of the website.
Camping is only available to Season + Camping ticket holders. Short-term camping accommodation can be found at various caravan parks and camping grounds off site.
We cannot guarantee all campers will receive a powered site (Should you require a powered site for a medical condition please see our Disability services page for an application form).